Shipping policy

Last updated: May 2, 2026

At Aromallo, we aim to deliver your orders safely and on time across Pakistan. Please read our shipping policy carefully before placing an order.

1. Shipping Coverage

  • We currently ship only within Pakistan
  • All orders are dispatched through trusted courier partners (e.g., Pakistan Post)

2. Order Processing Time

  • Orders are processed within 1–2 working days
  • Orders placed on weekends or public holidays may be processed on the next working day

We reserve the right to delay processing in case of:

  • High order volume
  • Verification delays
  • Operational issues

3. Delivery Time

  • Estimated delivery time: 5–7 working days

Delivery time may vary depending on:

  • City/location
  • Courier performance
  • Weather or external factors

We do not guarantee exact delivery dates.

4. Cash on Delivery (COD) Verification

To prevent fake orders and losses:

  • COD orders may require mandatory phone verification
  • Orders will only be processed after successful confirmation
  • If you do not respond to calls/messages:
    • Your order may be automatically canceled

We reserve the right to:

  • Reject COD orders without confirmation
  • Restrict COD access for suspicious activity

5. Shipping Charges

  • Free shipping on orders above Rs. 2499
  • Standard shipping charges may apply on orders below this amount (if applicable at checkout)

6. Order Tracking

  • Tracking details will be provided once your order is shipped
  • It is the customer’s responsibility to stay available for delivery updates

7. Delivery Responsibility

  • Customers must ensure availability at the provided address
  • Courier may attempt delivery multiple times

If:

  • Customer is unreachable
  • Address is incorrect
  • Delivery is refused

The order may be:

  • Returned back to us
  • Marked as a failed delivery

8. Failed Deliveries & Re-Shipping

If your order is returned due to:

  • Non-response
  • Refusal to accept
  • Incorrect details

Then:

  • Re-shipping may require advance payment
  • COD option may be disabled for future orders

9. Risk & Liability

Once the order is handed over to the courier:

  • Delivery responsibility shifts to the courier
  • We are not liable for:
    • Delays
    • Lost packages (but we will assist in resolution)

10. Damaged Parcel Handling

If your parcel appears damaged at delivery:

  • Do not accept it blindly
  • Record an unboxing video immediately

All claims are subject to our Refund Policy.

11. Policy Abuse & Restrictions

We actively monitor:

  • Fake orders
  • Repeated failed deliveries
  • Intentional refusals

We reserve the right to:

  • Block such customers
  • Restrict COD access
  • Cancel future orders

12. Contact Us

📧 aromallo25@gmail.com
📱 WhatsApp: +92 3043722067
🕐 Support: 24/7